FAQs

Have the inmate’s CDC number and name to be able to locate them. Click here to access the CDCR prisoner locator. (https://inmatelocator.cdcr.ca.gov/search.aspx)

Window for scheduling visits through the Visiting Scheduling Application (VSA) will be staggered. Reservation start times will be grouped by Northern, Central, and Southern regions. Click here to access CDCR Visitor Information. (https://www.cdcr.ca.gov/ombuds/ombuds/visiting/)

No, you are unable to give an inmate money while you are visiting. However, if you would like your loved one to have money, please click on the link below. Click here to view the several different ways of sending your loved one money. (https://web.connectnetwork.com/trust-cdcr/)

Adults must have a valid California ID or passport. Minors must be accompanied by an adult and must have an original birth certificate. Guardians must bring stamped guardianship papers. If an adult is bringing a minor inside, and they are not the parent or guardian, they must have a notarized letter from the parent or guardian specifically giving them permission to bring the minor to the prison.

Yes, all trips are same-day turn-a-round trips unless noted otherwise as an "Overnight Trip". For details, please contact us at 800-370-1235 and/or info@onefamilytransportation.com. (info@onefamilytransportation.com.) If you have any further questions or comments that you’d like answered in a timely manner and you’re online, please do not hesitate to post a question to our wall on Facebook.(https://www.facebook.com/OneFamilyTransportation/)

Los Angeles – L.A. Union Station: 800 N Alameda St, Los Angeles, CA 90012(https://goo.gl/maps/9tdGNtsQirpDQ5bGA) Orange County – Santa Ana MetroLink: 1000 E. Santa Ana Blvd., Santa Ana CA 92701(https://goo.gl/maps/jZ9w5oAa98bUKz3c9) Riverside County – Riverside MetroLink Downtown Station: 4066 Vine St., Riverside CA 92507(https://goo.gl/maps/PGdQ5dqetueqUYwC8) San Bernardino County – San Bernardino Depot Station: 1170 W. 3rd St., San Bernardino, CA 92410(https://goo.gl/maps/nPtXTcCdJFxUrAfv9) Ventura County – Ventura MetroLink Station East: 6175 Ventura Blvd., Ventura CA 93003(https://goo.gl/maps/THApE1Ad3mJc6z6PA) Victorville – Victorville AmTrak Station: 16858 D Street, Victorville, CA 92395(https://goo.gl/maps/mZfFtQPgo7KPbSPU8) *We are adding new pickup locations frequently. Please check back here for any recent changes.*

For 2022 moving forward: Roadmap to Reopening at https://www.cdcr.ca.gov/covid19/reopening/roadmap/.(https://www.cdcr.ca.gov/covid19/reopening/roadmap/) Visiting hours vary, but most facilities will schedule video and in-person visits between 7 a.m. and 4 p.m. on weekends and holidays. Visiting slots will be limited based on space availability in accordance with COVID-19 safety protocols and facilities availability. Reservations for an in-person visit can generally be made by submitting an email reservation as early as 8 a.m. on Saturday and as late as 8 a.m. Monday the week before the anticipated visit. All institutions will follow public health protocols while conducting visits, including the use of masks, physical distancing and sanitation of each station following a visit. CDCR will continue to enforce visitation rules (https://www.cdcr.ca.gov/visitors/inmate-visiting-guidelines/)including appropriate attire as outlined at https://www.cdcr.ca.gov/visitors/inmate-visiting-guidelines/.(https://www.cdcr.ca.gov/visitors/inmate-visiting-guidelines/)