Question 1

Which prison is my loved one located in?

Accepted Answer

Have the inmate’s CDC number and name to be able to locate them.
Click here to access the CDCR prisoner locator.

Question 2

How can I get an appointment to see my loved one in prison?

Accepted Answer

Window  for scheduling visits through the Visiting Scheduling Application (VSA)  will be staggered. Reservation start times will be grouped by Northern,  Central, and Southern regions.

Click here to access CDCR Visitor Information.

Question 3

Can I give my loved one money while I am on my visit?

Accepted Answer

No,  you are unable to give an inmate money while you are visiting. However,  if you would like your loved one to have money, please click on the  link below.

Click here to view the several different ways of sending your loved one money.

Question 4

What identification is needed to visit a facility?

Accepted Answer

Adults  must have a valid California ID or passport. Minors must be accompanied  by an adult and must have an original birth certificate. Guardians must  bring stamped guardianship papers. If an adult is bringing a minor  inside, and they are not the parent or guardian, they must have a  notarized letter from the parent or guardian specifically giving them  permission to bring the minor to the prison.

Question 5

Will I come back the same day I leave?

Accepted Answer

Yes, all trips are same-day turn-a-round trips unless noted otherwise as an "Overnight Trip". For details, please contact us at 800-370-1235 and/or info@onefamilytransportation.com.

If  you have any further questions or comments that you’d like answered in a  timely manner and you’re online, please do not hesitate to post a  question to our wall on Facebook.

Question 6

What locations do you pick up from and return to for drop off?

Accepted Answer

Los Angeles – L.A. Union Station: 800 N Alameda St, Los Angeles, CA 90012
 
Orange County – Santa Ana MetroLink: 1000 E. Santa Ana Blvd., Santa Ana CA 92701
 
Riverside County – Riverside MetroLink Downtown Station: 4066 Vine St., Riverside CA 92507
 
San Bernardino County – San Bernardino Depot Station: 1170 W. 3rd St., San Bernardino, CA 92410
 
Ventura County – Ventura MetroLink Station East: 6175 Ventura Blvd., Ventura CA 93003
 
Victorville – Victorville AmTrak Station: 16858 D Street, Victorville, CA 92395

*We are adding new pickup locations frequently. Please check back here for any recent changes.*

Question 7

Do you have any recent changes I should know about?

Accepted Answer

For 2022 moving forward:

Roadmap to Reopening at https://www.cdcr.ca.gov/covid19/reopening/roadmap/.

Visiting  hours vary, but most facilities will schedule video and in-person  visits between 7 a.m. and 4 p.m. on weekends and holidays. Visiting  slots will be limited based on space availability in accordance with  COVID-19 safety protocols and facilities availability.

Reservations  for an in-person visit can generally be made by submitting an email  reservation as early as 8 a.m. on Saturday and as late as 8 a.m. Monday  the week before the anticipated visit.

All  institutions will follow public health protocols while conducting  visits, including the use of masks, physical distancing and sanitation  of each station following a visit. CDCR will continue to enforce visitation rules including appropriate attire as outlined at https://www.cdcr.ca.gov/visitors/inmate-visiting-guidelines/.

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